Privacy Policy for Syveranioriva

We respect your privacy and handle your personal information lawfully, according to South African regulations. This policy outlines our information practices in an accessible and transparent manner.

Information we collect

We collect personal data to facilitate client service, communication, and support of emotional intelligence initiatives.

• Information you provide in contact forms, such as your name, email, and message details.
• Automatically collected technical details (device, browser, IP address) to maintain service security.
• Usage data related to the sections you visit, features you use, and your engagement duration.
• Records of communication (including feedback and follow-up requests) for service improvement.

How we use your data

Personal data is processed to deliver services, respond to queries, and ensure smooth operation of our platform.

• To provide emotional intelligence services and support requested by you.
• To respond to queries, provide updates, or process feedback efficiently.
• To enhance our resources through aggregated, anonymous usage analytics.
• To meet legal, regulatory, or contractual obligations as required by law.

Legal basis for processing

We process personal data lawfully under the Protection of Personal Information Act (POPIA), GDPR, and related regulations.

Processing is based on your consent, our service contract, legitimate interest in communication, and compliance with South African law.

Sharing information

We share data only to fulfil essential legal or service requirements. We never sell your personal information.

• With trusted service providers performing essential functions on our behalf and only under strict confidentiality obligations.
• When required by applicable law, regulation, or valid legal process or government request.
• In the event of business transfers, such as a merger, with appropriate privacy safeguards.

Data security

Your data is protected using appropriate organisational and technical measures aligned with industry standards. Access to sensitive information is restricted to trained personnel who need it for service operation. While we strive to secure your data, no method of transmission or storage is completely secure. We encourage you to contact us with any questions or concerns about your information’s security.

Your rights

You have the right to access, correct, and in certain circumstances, restrict or delete your data, subject to legal requirements.

• Request access to the personal data held about you and receive a copy.
• Ask for corrections to inaccurate or incomplete information we hold.
• Object to or restrict the processing of your personal information where appropriate.
• Withdraw consent at any time, unless otherwise required by law for essential services.

Cookies and tracking

We use cookies to enhance website functionality and understand usage trends. You may manage cookies through your browser’s settings at any time.

See cookie policy See cookie policy

Contact us

For privacy questions, requests, or complaints, reach out using the contact details provided below. We aim to address queries promptly and clearly.

Policy changes and updates

We may update this policy to reflect changes in legal or operational requirements. Significant changes will be communicated clearly on our website.